Code of Ethics and Conduct
DELIVERY OF SERVICE
I undertake to:
A1. Provide service to clients solely in those areas in which I am competent and qualified to do so and for which I carry Malpractice & Professional Liability (£5,000,000) Public Liability (£5,000,000) and Products Liability (£5,000,000)
A2. Act in a non-biased, non-prejudicial manner towards all clients, providing those clients with an identical quality of service and approach irrespective of the many differences which are to be found between clients, including but not restricted to: race, gender, sexual orientation, disability etc.
A3. Disclose full details of all relevant memberships, training, experience, qualifications and appropriate avenues of complaint to clients upon request and only use those qualifications and memberships to which I have proof of entitlement.
A4. Explain fully to clients in advance of any sessions: the fee levels, precise terms of payment and any charges which might be imposed for non-attendance or cancelled appointments and wherever relevant, confidentiality issues. If for client wellbeing reasons, I wish to modify sessions (e.g. to extend the session plan) then any effect this has on terms, conditions and pricing must be clearly explained to the client.
A5. Present all services and products in an unambiguous manner (to include any limitations and realistic outcomes of treatment) and ensure that the client retains complete control over the decision to purchase such services or products. N.B. Guarantees of a successful resolution of the problem/s presented shall not be offered.
A6. Have the necessary qualifications and experience as required by the laws and customs of the country or countries in which I practice or teach.
A7. Always act within the framework of the laws and customs currently in force within my own country or region.
CLIENT WELFARE
I undertake to:
C1. Work in ways that will promote client autonomy and well-being and that maintain respect and dignity for the client.
C2. Remain aware of their own limitations and wherever appropriate, be prepared to refer a client to another practitioner (regardless of discipline) who might be expected to offer suitable treatment/solutions.
I will give full consideration to the efficacy of sessions, including the manner in which my rapport with the client may affect such efficacy. I have the right to refuse or terminate any sessions if it is a reasonable belief that it will not be, or continue to be, efficacious and beneficial. In refusing or terminating sessions due care will be given to fully explaining the rationale for refusal or termination to the client.
C3. Ensure that wherever a client is seeking assistance for the relief of symptoms that are prolonged, potentially life threatening in nature or are generally a cause for concern, that unless already having done so, the client be advised to contact a registered medical practitioner.
N.B. If there is any doubt in my mind about whether any set of symptoms are a cause for concern or not, I will always advise the client to see their registered medical practitioner.
N.B. Whenever a client is advised to seek medical help, this advice is recorded on the client notes.
C4. Advise clients wherever necessary, that their primary care-givers are their registered medical practitioner.
C5. Never attempt to give a medical diagnosis of symptoms or to give advice about treatments or medications because I have not undergone relevant medical training.
C6. Confirm that I will never knowingly offer advice to a client which either conflicts with or is contrary to that given by the client’s registered medical advisor/s.
C7. Use due care and diligence and whatever techniques I am qualified to use to avoid creating undue emotional or physical distress for the client.
C8. Ensure that the client is given suggestions to support their well-being after each session.
C10. Refrain from using my position of trust or confidence to:
C10.a Cross the commonly understood professional boundaries appropriate to the practitioner/client relationship or exploit the client emotionally, sexually, financially, or in any other way whatsoever.
C11. Not accept any inappropriate gifts, gratuities or favours from a client.
C12. Never protract sessions unnecessarily and to terminate sessions at the earliest moment consistent with the good care of the client.
C13. Maintain strict confidentiality within the client/practitioner relationship, always provided that:
C13.a Such confidentiality is not inconsistent with my own safety
C13.b Such confidentiality is not inconsistent with the safety of the client, the client’s family members or other members of the public
C13.c Such confidentiality is not in contravention of any legal action (i.e. criminal, coroner or civil court cases where a court order is made demanding disclosure) or legal requirement (e.g. Children’s Acts etc.)
C13.d The limits of such confidentiality is explained fully to the client.
N.B. Where I am working within a company or an institution, I undertake to keep the interactions and services private and confidential and will not be shared with that company or institution.
C14. Ensure that client notes and records be kept secure and confidential and that the use of both manual and computer records remains within the terms of the Data Protection Act.
N.B. Customer records held on computer will be password coded. I will provide, in advance, arrangements for the secure disposal of all client records in case of my permanent incapacity or death.
C15. Recognise that the maintenance of case notes should include details of the session, client issue worked on and post-session suggestions.
C16. No session will be recorded for any reason.
D: GENERAL CONDUCT
I undertake to:
D1. Conduct myself at all times in accord with my professional status as a professional member to ANLP Association for NLP and the Academy for Emotional Freedom Techniques and Matrix Reimprinting.
D2. Protect the public and the profession associations that I am a member from unethical, unsafe or bad practice or behaviour.
D3. Respect the status of all other medical/healthcare professionals and the boundaries of their professional remit.
F: ADVERTISING, DISPLAY OF CREDENTIALS & USE OF SPECIFIC TITLES
I undertake to:
F1. Ensure that all marketing and advertising, no matter in what form or medium it is placed, represents a truthful, honest and accurate picture of me, my skill-base, qualifications and experience and that any claims for the successful outcome of treatments (in whatever format) shall be based upon verifiable, fully documented evidence.
F2. Ensure that all advertising shall be accurate, truthful and that any claims made in advertising can be substantiated on request.
F3. Display only valid qualifications and certificates issued in respect of relevant training courses and events or certificates of registration, validation or accreditation as issued or awarded by relevant professional bodies.
F4. Make no claim that I hold specific qualifications unless such claim can be fully substantiated.
G: SUPERVISION & CONTINUING PROFESSIONAL DEVELOPMENT
I undertake to maintain and improve my level of skills and professional competence in the form of monthly supervision meetings and regular training and development.
H: COMPLAINTS PROCEDURE
Any complaints about any aspect of the standard of service I deliver and/or my professional conduct can be made to:
1. ANLP International CIC - Email: [email protected]
2. EFTMRA - Website: https://eftmatrixacademy.com/get-in-touch/
